China mobile payment troubleshooter

Choose the closest symptom

What is not working?

Start with the message you can see now. Do not share card, passport, password, or verification-code details with this tool.

I cannot finish setup or identity verificationMy overseas card will not linkA merchant payment was declinedPayments work, but transfers or a mini program do notAn ATM declined my card, kept it, or the cash is wrongA merchant will not take my RMB cash or cannot make change

Prepare the fallback before you need it

Mobile-wallet and ATM failures can have different owners. Keep an independent payment route ready, and use the exact provider message instead of repeating blind attempts.

Open the private payment backup checklist →
Prepare a foreign-card ATM cash path →
Recover from an ATM decline or retained card →
Prepare small RMB notes and a cash handoff →
Handle a cash refusal or change problem →